Information Technology Service Management (ISO / IEC 20000) Foundation
Granted on:
Aug 2010
Re-certified on:
N/A
Granted by:
Examination Institute for Information Science (EXIN)
City, Country:
Medellin, Colombia
Entity website:
About:
ISO
INTERNATIONAL ORGANIZATION FOR STANDARDIZATION
The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards organizations. In contrast to many international organizations, which utilize the British English form of spelling, the ISO uses English with Oxford spelling as one of its official languages along with French and Russian.
Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial, and commercial standards. It is headquartered in Geneva, Switzerland, and works in 164 countries.
It was one of the first organizations granted general consultative status with the United Nations Economic and Social Council.
About:
ISO / IEC 20000 (found.)
Information Technology Service Management - ITSM (Foundation)
ISO 20000 is the international standard that describes best practice for IT service management (ITSM). It helps organisations evaluate how effectively they deliver managed services, measure service levels and assess their performance. It is strongly linked to ITIL®, the most common approach for IT service management.
