After 25+ years of experience, still passionate about his work, innovating and digitally transforming business processes and improving overall Customer Experience. Best Practices lover who delivers profit, growth and heightens customer engagement and satisfaction through world class Customer Lifecycle Management. Influences stakeholders at all levels of an organization through proven business acumen. Strong knowledge of international business operations. English, Spanish and German. Instructs and certified on ITIL, ISO / IEC 20000, PMI-RMP, PMP, PRINCE2, SAP Solution Manager (SolMan), SAP Project Management, SAP Commerce / Commerce Cloud Partner Presales Consultant Authorization, SAP Sales Skill 2020 – Experience Academy for Partners, and SAP Cloud Commerce Engagement for Partners.  Have two wonderful kids and have finished twelve 42K Marathons.